What can we help with?

What happens to unredeemed vouchers?

Process, Redeeming Vouchers, Redeem, Redemption,

Because we transfer you the revenue you’ve received from sales each month, it’s totally up to you how you manage unredeemed gift vouchers. Typically between 20-30% of gift vouchers aren’t redeemed each year, which become pure profit for you. Some of our clients offer a grace period for customers who narrowly missed the expiry date, whereas other clients take a stricter approach!

Either way, GiftPro allows you to redeem expired vouchers at the point of redemption, if you choose to offer this.

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What card types can my customers use?

Online Store, Payments,

We can accept Visa, Mastercard and American Express cards.

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How do I receive the funds from my gift voucher sales?

Payments, Process,

When a customer makes a purchase online, GiftPro receives the funds. We’ve set things up this way to avoid any hefty setup fees coding you a bespoke checkout. We hold those funds securely and then transfer them to you on the 28th day of each month. We have to hold on to the funds for a short period in order for us to process any refunds and chargebacks that may occur after the customer’s order.

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How do I integrate my online store with my website?

Online Store, Process,

GiftPro has been designed to be easy to setup. Once your store is up and running, we’ll give you a unique URL that you can pass on to your website designers. They’ll be able to add a link from your main website to your voucher store in no time, allowing visitors to your website to see your gift vouchers too.

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How many vouchers and experiences can I sell on my store?

Online Store, Results,

There’s really no limit. We recommend you don’t go crazy and overwhelm your customers with options, but equally it’s important to give them a good range to choose from. You’ll be able to quickly and easily upload new vouchers for sale whenever you like, and also remove any that you no longer want to offer.

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Can I run promotional codes to offer discounts?

Payments, Results,

Yes, promo codes are a great way to incentivise your customers to make a purchase. Whether it’s Black Friday, or you’re just feeling generous, it’s quick and easy to setup a promo code offering a fixed amount or percentage discount.

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Who does the fulfilment of postal orders?

Delivery, fulfil,

It’s totally up to you! We have an in-house fulfilment centre and dedicated team for exactly this purpose, or if you’d prefer to be in charge of the fulfilment of postal orders, that’s no problem either.

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What are the delivery methods for my customers to choose from?

Delivery, post, postal, email,

Using GiftPro you can offer your customers the choice of having their vouchers sent to them via email or post. Email delivery is free and instant; perfect for last minute orders. Postal delivery has two options, Royal Mail first class delivery and Royal Mail special delivery (guaranteed before 1pm the next working day). You can even choose how much you’d like to charge your customers for their postal delivery.

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Can I process the vouchers I sell on site through GiftPro?

Payments, Process, Sales,

Yes, definitely, in fact we strongly recommend you do this. By processing your offline vouchers through GiftPro too, you’re centralising the unique codes. This means that whenever a recipient comes to redeem their voucher, you only have one place to look for the code and determine it’s validity.

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What happens if an order needs to be refunded?

Payments, Process, Refund,

The Consumer Contracts Regulations allow customers to receive a refund for up to 14 days after they receive their voucher. All you need to do is request a refund from the order summary screen, and we’ll process the refund for you, voiding the voucher code in the process.

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What happens when a customer wants to redeem their voucher?

Process, Redeeming Vouchers, Admin, Back-end,

When a customer places an order, a unique code is automatically generated and assigned to each voucher. When the recipient of the gift voucher comes to redeem it, you’ll be able to use GiftPro’s administration area to quickly search for the code and check it’s validity status and expiry date. With one click of a button, the voucher’s status is updated to redeemed.

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How many vouchers should I expect to sell?

Results, Sales,

Your gift voucher sales figures will be determined by a number of factors. Most of your sales will be made from people visiting your website and clicking through to your voucher store. This means the more traffic your website gets, the more sales you’re likely to make.

Your voucher store will have it’s own direct URL, so you’ll also be able to promote your store on your social media pages, and in email marketing campaigns. All of our clients have recorded an increase in sales since they started working with us, so if you’re already selling vouchers online, or it’s a new venture for you, we’re confident we can help make it a success!

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What does GiftPro cost?

Pricing,

Our pricing is percentage based. Because we collect the payment of your online orders initially, we take on the transaction fee which is a percentage of the order value. We bundle this in to a slightly higher percentage, which then covers your entire use of GiftPro and our ongoing support and product development. This model also makes working with us risk-free: if you have a particularly quiet month, there’s very little cost. If you have a busy month, and you’re using the system a lot, the cost is a little higher to reflect this.

If you’re currently selling gift vouchers online, we’ll agree a percentage with you based on your existing sales figures. If you’re not already selling your vouchers online, we’ll look at similar clients and agree a fair rate.

We also have a fulfilment service, which removes the need for you to print, pack and post your customers’ orders each day. We charge a small fulfilment fee to do this, and the Royal Mail charge their postage fee. Generally speaking, these costs are covered by the fees you charge your customers to have their vouchers delivered to them.

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Shouldn’t I get my web designers to build this for me?

Online Store,

There are many ways you can launch an online store nowadays. From Shopify, to WordPress plugins, to a full blown custom Magento store. Gift vouchers are a complex product to sell online, compared to a dress, for example. This is because to make the process efficient, they require quite a bit of bespoke code. Gift vouchers need validity periods, which means they need to be calculated automatically at the time of order. They need unique reference numbers, to make sure they can’t be duplicated and redeemed more than once. You’ll need a system to search for and administer customer orders, including marking each voucher as redeemed as they enter your premises.

Whilst we’re sure your web designers are great, our experience tells us that when it comes to gift vouchers, it’s best to have a system which has been built for the specific purpose.

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