Support

Dedicated support, the way you need it

Support team

Support

Dedicated support, the way you need it

Ensure your team’s in good hands with live in-app chat, email and phone support.

The level of support you’ve always wanted

Support team

Hi there

I'm Sam, a customer support executive here at Giftpro.

How can I help?

The level of support you’ve always wanted

No matter how large your enterprise, our support scales with you, so help is only ever a click or a call away.

  • 99% of live chats rated 🤩or 😃
  • Get instant help with user guides and FAQ’s
  • Escalate customer queries to our support experts

Unlimited training for your entire team

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Unlimited training for your entire team

Every business is different so we’ll work with you to find a training method that suits your size and how you work.

  • In-house, phone & screen share training options
  • Book refreshers as your business changes and grows
  • Access product expertise on your terms

Free marketing and creative support

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Free marketing and creative support

Need help with your packaging? Looking to run a marketing campaign? Want to find out what works best? No problem, our marketing and design teams have years of hospitality, eCommerce and digital experience.

  • Expert marketing support tailored to you
  • Complete packaging design and consultancy service
  • Advice to help you use design to maximise sales

Support that scales with you

Our business model allows us to offer your entire team the support they need as you grow.

User guides for common tasks

Use our visual, annotated guides to master every Giftpro process.

Department specific experts

Our team has a huge breadth of hospitality experience so you’re in great hands.

Collaborative culture

We collaborate with our clients, partners and each other to achieve incredible results.

Support that scales with you

Our business model allows us to offer your entire team the support they need as you grow.

User guides for common tasks

Use our visual, annotated guides to master every Giftpro process.

Department specific experts

Our team has a huge breadth of hospitality experience so you’re in great hands.

Collaborative culture

We collaborate with our clients, partners and each other to achieve incredible results.

Free technical and integration support

Support team

Free technical and integration support

Integrating Giftpro with your other tools and services doesn’t need to be complicated. To help make development work go smoothly we make sure you have an experienced developer on hand to support the entire process and work directly with your 3rd party vendors.

Ready to learn more?