Support
Dedicated support, the way you need it
Ensure your team’s in good hands with live in-app chat, email and phone support.
Support
Dedicated support, the way you need it
The level of support you’ve always wanted
Hi there 
I'm Sam, a customer support executive here at Giftpro.
How can I help?
The level of support you’ve always wanted
No matter how large your enterprise, our support scales with you, so help is only ever a click or a call away.
- 99% of live chats rated 🤩or 😃
- Get instant help with user guides and FAQ’s
- Escalate customer queries to our support experts
Unlimited training for your entire team
Unlimited training for your entire team
Every business is different so we’ll work with you to find a training method that suits your size and how you work.
- In-house, phone & screen share training options
- Book refreshers as your business changes and grows
- Access product expertise on your terms
Free marketing and creative support
Free marketing and creative support
Need help with your packaging? Looking to run a marketing campaign? Want to find out what works best? No problem, our marketing and design teams have years of hospitality, eCommerce and digital experience.
- Expert marketing support tailored to you
- Complete packaging design and consultancy service
- Advice to help you use design to maximise sales
Support that scales with you
Our business model allows us to offer your entire team the support they need as you grow.
User guides for common tasks
Use our visual, annotated guides to master every Giftpro process.
Department specific experts
Our team has a huge breadth of hospitality experience so you’re in great hands.
Collaborative culture
We collaborate with our clients, partners and each other to achieve incredible results.
Free technical and integration support
Free technical and integration support
Integrating Giftpro with your other tools and services doesn’t need to be complicated. To help make development work go smoothly we make sure you have an experienced developer on hand to support the entire process and work directly with your 3rd party vendors.
We're trusted by brands just like yours...
We setup with Giftpro in December 2014 and haven’t looked back since. The support is exemplary, I would recommend Giftpro without any hesitation.
Sophie Sexton
Marketing Manager
A simple, easy to use system that looks great and earns your company money – why wouldn’t you want to add Giftpro to your website? Highly recommended.
Jenni Ashford
Marketing Manager
Giftpro has been a huge asset to us at Koh Thai Tapas, helping us to boost sales outside of our restaurants. Thank you Giftpro!
Jade Evans
Marketing Manager
The team at Giftpro have been an absolute pleasure to work with. We have been terribly impressed with the increase in voucher sales across the group since going live.
Kate Nanev
Group Revenue Manager
We have nothing but praise for Giftpro. Not only are we seeing an increase in voucher sales, but we have saved time & money in staff members creating internal vouchers.
Helen Shepherd
Sales and Marketing Manager
Giftpro provides the perfect solution that is easy to use from both an operational, sales and accounting perspective.
Kelly Hobbs
Group Marketing Manager
Ready to learn more?
