Keep customers in the loop with order dispatch emails

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Order dispatch emails

Because we manage fulfilment in-house, we know exactly when each order is in the post, so we recently launched automatic dispatch emails.

When your customer’s order leaves our fulfilment hub, Giftpro now automatically sends the purchaser an email that lets them know that the order is on its way with a reminder of what the order contains.

Dispatch emails should not only reduce customer support calls, but also improve the customer experience overall, and as usual, we’ve designed them to look and work beautifully on every device.

iPhone showing a dispatched order notification email

Order tracking

Giftpro offers various delivery methods, however, if a purchaser selects Special delivery or Specified day delivery, their order dispatch email will contain a tracking code and a button that links directly to Royal Mail’s online tracking service.

Best of all, you don’t need to activate this feature, your customers will start to receive dispatch emails for all postal orders moving forwards!

iPhone showing a dispatched order notification for a tracked special delivery order

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